Anthropic Availability
Round 7: My continuing appeals for the active engagement of national and EU law enforcement in restoring my consumer rights. Now, please…
Dear Sir or Madam
I bring you the latest from my ‘Watch a crime in progress’ report.
I believe today’s development of the crimes in the scene, touch on a core issue for both yourselves, as shepherds, and the user base, your flock;
issues that are more or less well-defined in the current range of service offerings in the online digital space.
My report culminates in a most compelling conclusion. I do hope you agree.
AVAILABILITY
Digital services are increasingly complex especially with top tier such as SaaS, and AI.
AI is a consultancy service that offers that nebulous entity, sentience; intelligence sufficient to pass a basic Turing test; i.e. human like and therefore measurable by human standards of professionalism; analytical, reflective, reasoning, etc. skills.
Applying the metric of availability to the like of AI services needs to ring fence the platform from the deliverables it enables.
I mean, try applying availability to the quality of intelligence one encounters in real life humans; would that it be present may ever remain binary; 0 or 1; the lights are on, and someone/no one is home; the availability of quality intellect, if at home, is going to be a bugger to measure, modern day IQ tests notwithstanding.
I state the above as a context for a foundational premise for services such as SaaS and AI; that of Service level Agreements, an area of significant concern for the framers of the EU’s consumer protection laws.
Again, as I’m sure you know, a Service Level Agreement (SLA) protects the service provider and the user. It protects the rights of both parties and creates a metric for performance that has no substitute.
I merely include this explanation to ensure a common understanding and not as instruction.
The table below shows how the many 9s of availability translate into meaningful units of downtime per year, month, and day.
A key concern with Anthropic’s service offerings is the absence of a stated SLA, any SLA, within the terms of the contract.
I do believe I can put those absent SLA concerns to rest; a calculus that will come as a huge relief to law enforcement.
Based on my empirical evidence, Anthropic do offer consistent SLAs. Exceptionally poor ones, but…
They are as follows
- 62.5% @ €22.00 / month for the base subscription.
- 5% @ 130.1 x €22= €2,862.20/m
- amortised over 22.5 hours @ €3.85/hour = €86.58
For an additional payment of 3.9 times the base subscription, Anthropic guarantee an SLA of 5%.
The question is- Is this a fair and balanced basis for a contract bound by EU commercial law?
Notes
- The basis for the operand 130.1 in the calculation above is shown below.
- The amortisation is over 31 days (March) - €92.35/day
The “Prepaid extra usage, Individual plan” or ”Remora rate” uses an exponentially greater calculus to arrive at over 130.1 times more than base subscription;
Remora rate per hour €3.85 / €0.03 base subscription rate= 130.1.
Prior to the cancellation of my subscription on 5 March 2026, and the associated “Prepaid extra usage, Individual plan”, my availability to Claude’s platform and therefore Claude was as is shown in the last row of the table below;
A practical availability of 62.5%;
Per day -9 hours downtime
Per week - 2 days and 15 hours downtime
Per month - 1 week, 4 days and 10 hours downtime
Per year - 4 months and 15 days downtime
Wow! Ow! I’m paying for 4 and a half months of holiday for the lazy git, bet it includes, sickies and ‘self-certified’ time off…
However, since the cancellation of my subscription on 5 March 2026, and the remora like associated “Prepaid extra usage, Individual plan”, which had affixed itself to my account, unlawfully, I might add, I have been blessed by Misanthropic with the availability shown in the middle row of the table above.
A practical availability of 5%;
Per day - 22 hours and 48 minutes downtime
Per week - 6 days and 16 hours downtime
Per month - 4 weeks and 22 hours downtime
Per year - 11 months and 11 days downtime
CONCLUSION
I first reported this digital crime in progress on 8 March 2026. Since then I’ve reported daily from the unfolding crime scene as various implications of service availability have crystallised.
Anthropic’s foundational crime, from the POV of the EU’s legal framework, is the absence of an SLA. Everything else flows from this absence. Without a stated SLA, every other metric becomes unenforceable by design.
That’s not negligence or oversight, that’s architecture designed to maximise extraction behind undefined terms and conditions. The absence of any human agent in the chain of communications implies decision by protocols; a cause that doesn’t change the unreasonable and unlawful outcome.
The aggravating crimes that I have catalogued in the past 5 emails to your offices and add to with this current communique are as follows:
- 61 x prepaid markup, basically, price gouging on a service with no guaranteed delivery standard;
- Illegal charge post-cancellation, a straightforward consumer law violation;
- Two contracts behind one with obscured terms, classic unfair contract territory under EU Directive 93/13
- Apple’s timestamp manipulation amounting to third party collusion to defeat cancellation rights.
- An availability of 62.5%, which is well outside industry standards.
- 95% degradation as punitive response.
Any single one of these is a complaint worthy of your attention and actions.
Together they describe a system designed to maximise extraction, in maximum bad faith, and absence of accountability.
The ‘reasonable’ man wouldn’t just be aggrieved. He’d recognise a trap.
I remain, the ‘reasonable’ man.
I welcome your thoughts.
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