anthropic

Anthropic Down; Internet Down, Double Jeopardy

0808

— 4 min read

Round 22- My continuing appeals, letters to loved ones, for the active engagement of national and EU law enforcement in restoring my consumer rights. As I have for the last few, I include my 3rd subscriber, the Bank of Sages…

Today, I report on multipliers…

29 March’26

cc: Italian law enforcement (AGCM & Garante) and EU law enforcement (CNECT-AIOFFICE) and Bank of Sages

Dear Sir or Madam

Today’s report, glorious #22, is about scarcity multipliers that work in a similar manner to resource multipliers; i.e bad situation worse; good situation better, respectively…

Those who remember as far back as yesterday, 28 March ‘26, may recall that #21 Report documented the 

  • SLA analysis, which shows that Anthropic’s ‘default’ is about 62% on a good day, with a following wind…
  • Downdetector evidence, shows that, the day before, 27 March 2026, was a Claude bad hair day, into a headwind, that raged from 09:00 to 18:00; causing Claude to be
      • ‘Taking longer than usual. 
        • ‘Trying again shortly (attempt x of y)’…

The outage on 27 March ‘26, for 9-hours wasn’t a targeted, vindictive throttling or mushroom protocol application…

  • it was total service failure, platform-wide, independently verified by 334 concurrent user reports; a sub set of the actual numbers affected who did not report…

In my list of crimes, availability is listed #4 @ 62.5%; a most generous assessment; however…

  • this is different from Crimes 4-9 which document deliberate degradation. 
  • this is Crime 4 on steroids; zero availability, not partial availability.

While Claude was down, my ISP, chose lunchtime on Saturday, 29 March ‘26, to launch a pre-emptive, and vindictive attack by suspending my internet access, to cover the incompetence of their accounts receivables department, who have failed over successive periods to operate a direct debit system…

This suspension is/was across three properties including an 82-year-old living alone. I was fighting on two fronts of the same asymmetry…

  • the AI supplier and 
  • the ISP,

    both exercising unilateral power without 
      • notice, 
        • accountability, or 
          • remedy.

Suspension of internet access without notice, over a disputed debt caused by the ISP’s own billing incompetence, violates EU Regulation 2015/2120, the European Convention on Human Rights (Article 10, freedom of expression), and Italian consumer protection law requiring due process before service interruption.

Another couple of issues that arise out of a service provider’s failure to perform their part of the contract, viz. receiving the performance of the client’s part, i.e debiting the client’s account. 

The legal principle is “creditore in mora”; creditor default under Italian Civil Code Article 1206, when the 

  • creditor fails to cooperate in receiving the performance owed to them, 
  • the debtor is released from the consequences of non-payment…

I didn’t fail to pay;

  • I authorised the mechanism;
    • told the ISP which account to charge;
      • The ISP failed to ‘pull’, or debit..
  • That’s not debtor default; 
    • it’s creditor default.

The consequence under Article 1207: 

  • once the creditor is in mora, the risk transfers to them…
  • They can’t charge interest, 
    • They can’t claim penalties, and 
      • They absolutely cannot suspend service for a default they caused.

Further, by suspending service as a penalty for their own failure to collect, compounds creditor default with…

  • autotutela illegittima: illegal self-help remedy. 

Italian law doesn’t permit a supplier to unilaterally punish a customer for the supplier’s own breach. That requires a court.

When the digital infrastructure I pay for disappears simultaneously from two independent suppliers; it’s not just the universe having a laugh at my expense…

  • I am experiencing the structural reality of consumer powerlessness in the digital age…
  • the very condition EU consumer protection legislation was designed to prevent…

The net effect of a law enforcement process that only acts outside the real-time dynamics of the crime in progress is twofold;

  • Anthropic’s outage (27 March ‘26) cost 9 hrs @ π or €3.14 per hr…
  • My ISP’s suspension endangered an 82-year-old…
    • And, has placed us in breach of our contractual obligations to my tenant by affecting their peaceful enjoyment of the property and its services…
    • Neither supplier informed me…
      • Neither supplier compensated me…
        • Neither supplier is accountable…
          • One supplier (ISP) chose Saturday…

Basically, Crime #4 with a body count…

CONCLUSIONS
 

Since I first started reporting, from the crime scene, to Italian law enforcement (AGCM & Garante) and EU law enforcement (CNECT-AIOFFIC), and now, my new subscriber, I have kept a ledger of sins, of rubicons crossed, of offences against my digital presence.

Since we have all, pilgrims on the same journey, reached maturity, I think it apposite to move from the list of crimes to a record of achievements for each in the list…

Any single one of the above is a complaint worthy of your attention and actions.

Together they describe a system designed to maximise extraction, with maximum bad faith, and a complete absence of accountability.

I remain, the ever travelling, ‘reasonable’, sane, reciprocal and, more mature, and, only just, patient man…

0808

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