Anthropic support- 1 month to Answer

Round 31 - My continuing appeals for the active engagement of national and EU law enforcement in protecting my consumer rights. 

Yesterday, 9 April 2026, I received a response from Anthropic Support to my refund demand made on 7 March 2026…

It only took them 33 days…

10 April ’26

cc: Italian law enforcement (AGCM & Garante) and EU law enforcement (CNECT-AIOFFICE) and Bank of Sages

Dear Sir or Madam

This is an update following my last submission of graphics possibly stripped from my previous communications with your offices.

Prior to the start of my communications with your offices on 8 March 2026, I wrote to Anthropic PBC demanding a refund for the unlawful charges applied to my account after I had cancelled my subscription…

I have subsequently discovered, and shared with your offices, that the subscription cancellation had no bearing on the charges made because those charges were under another contract with Anthropic Ireland limited, which had inserted itself when on…

• 4 Mar 2026 @ 17:58 : I invoked the remora by pressing the ‘i’ button mid-session when hitting limits. 
  • Unknowingly, unwittingly I enabled “Prepaid extra usage, Individual plan” via the Claude web app, creating a separate, undisclosed contract with Anthropic Ireland Limited. 
  • Default cap field showed 2000, which I promptly reduced  to 50, which made no difference to the charges applied..
    • No plain language disclosure. 
      • No separate cancellation rights explained…

22.5 hours later 

• 5 Mar 2026 7 charges totalling 
  • €86.58. Burn rate: 
    • €2,728/month or 
      • €32,736/year. 
      • 130.1 markup
• 5 Mar 2026 @ 16:28: subscription cancelled. Complaint email sent to Anthropic Support…
• 5 Mar 2026 @ 17:58: €12.20 charge AFTER cancellation.
  • Remora contract with Anthropic Ireland Limited still live;
    • Apple cancellation didn’t touch it; by design…
• 5 Mar 2026 @ 18:00; Card blocked to stop further charges.
  • Block applied to 7th direct debit demand from Anthropic Ireland…
    • Bank of Sages hide blocked payment record from my sight, but not the preceding 6 DD demands…
      • Without my knowledge, instruction or consent…

The above is reported in earlier submissions to your offices and I repeat it for ease of understanding. Following the complaint to Anthropic Support (PBC) not Ireland, I made the following demand for a refund…

7 March 2026

To Anthropic PBC,

I am writing to demand the immediate refund of a charge applied to my payment card after I had cancelled my Claude subscription.

The facts are as follows: I held a paid subscription to Claude (claude.ai). I cancelled that subscription. 

Subsequent to confirmed cancellation, Anthropic applied a further charge to my card described as a usage top-up. 

I did not authorise any charge after cancellation. 

I had no prior notice that such a charge was pending. No opportunity was given to decline it.

LEGAL POSITION

A charge applied after cancellation of a subscription is, on its face, an unauthorised transaction. 

There is no valid contractual basis for it: the contract was terminated. 

If Anthropic contends that a surviving contractual term permitted this charge, I require that term to be identified and produced in full. 

A term that was not brought to my attention at the point of subscription, and is not expressed in plain language, is potentially void under EU Directive 93/13/EEC on unfair contract terms and the Italian Codice del Consumo.

I am an EU-resident consumer based in Italy. EU consumer protection law applies to this transaction regardless of any jurisdiction clause in Anthropic’s terms of service purporting to apply California law.

DEMAND

I require, within 14 days of the date of this letter:

   1.    Full refund of the post-cancellation charge to my original payment method;

   2.    Written confirmation that no further charges will be applied to my card;

   3.    If Anthropic asserts a contractual basis for the charge, the specific term relied upon, in full.

Failure to respond within 14 days, or refusal of this demand, will result in a formal complaint to the Autorità Garante della Concorrenza e del Mercato (AGCM) and the Garante per la protezione dei dati personali, both of whom have jurisdiction over Anthropic’s billing practices in respect of EU consumers.

I retain all rights…

They responded within seconds with…

Hello 0808

We're writing to let you know that the group you tried to contact (legal) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

* You might have spelled or formatted the group name incorrectly.

* The owner of the group may have removed this group.

* You may need to join the group before receiving permission to post.

* This group may not be open to posting.

If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/anthropic.com/bin/topic.py?topic=25838.

Thanks,

anthropic.com admins

During my entire email exchange with Anthropic support I believe I never got past an AI bot to an actual human respondent…

Yesterday, 9 April 2026 at 19:00 I received the following response from Anthropic Support’s Larry AI…

• human, AI bot… couldn’t say…

This is exactly…

1 month and 2 days after my demand for a refund…

I responded as follows…

Yesterday, 9 April 2026 I started my conversation with Claude with my usual time and date stamp…

I reviewed

• Morning - 1 post: 3 iterations with Claude mainly about title…
• Afternoon - 1 email: from Wordpress about additional services…
• Evening - the Anthropic support letter 1 month and 2 days after my demand…

Responded as Claude suggested to the support mail….

• and my Claude session ended…

That’s 3 x 5 hour chat sessions consumed in 30 minutes work…

Wow! That’s pushing it, even for Anthropic…

• I’m sure someone is reading my chats with Claude…

Progress Report

As has been the case for the last few reports, the list of crimes has been aligned with a means of recording achievements for each crime in the list…in order to encourage participation in this collaborative effort at executing the will of the EU…

Notes & Comments 

Note: The observant may have noticed the operand 130.1 has replaced 61 in the first 11 reports, I have the maths to back it up as the 61 was in error; however, 61, 130.1, meh! 

Quibbling about amounts is confession; concern about scale misses the point of the law- it’s not the size of it, it’s the fact of it.

Bank of Sages 1 April 2026

The Anthropic payment block was in place and denied the attempted €13.91 charge from Anthropic PBC on 1 April 2026…

However, only

• the bank has visibility of the blocked payee…
• I do not have visibility of the blocked payee…

Thus, I have no control over whether the…

• block stays in place, remains effective, expires…
• bank applies policies without my knowledge or consent…

This remains the minor operational clarification pending resolution…

#2 Misleading Omission Art 22/Directive 93/13

The events I described, with receipts, in #26, 2 April 2026, remains evidence of:

• The dual billing structure; Apple + Anthropic PBC via Stripe
  • The remora charges continuing
  • The entity is Anthropic PBC (US parent), not Anthropic Ireland Limited (the EU entity on my contract). 
    • Who exactly is billing me?
      • Why?
      • On what basis?
      • For what?

Any single one of the above is a complaint worthy of your attention and actions.

Together they describe a system designed to maximise extraction, with maximum bad faith, and a complete absence of accountability.

I remain, the ever travelling, ‘reasonable’, sane, reciprocal and, increasingly, less, and less patient man…

0808